1. Our 100% Risk-Free Guarantee
At LEMO IPTV, we take pride in maintaining the highest server stability, picture fidelity, and channel availability in the global IPTV industry. We want you to be 100% confident in your choice. That is why every new subscription purchased directly on lemoiptvv.us is backed by our full 7-Day 100% Money-Back Guarantee.
From the exact moment your credentials are generated and dispatched, you have 7 full calendar days to explore our service, test stream stability during live sports fixtures, and verify compatibility across all your household devices.
Simple & Transparent: If you experience persistent technical difficulties that our 24/7 technical team cannot resolve within 24 hours of being reported, you will receive a 100% full refund of your purchase amount. No complicated paperwork, no games.
2. Eligibility Criteria for a Refund
To qualify for a full refund under our 7-Day Guarantee, the following conditions apply:
- Timely Request: Your refund request must be submitted within 7 days (168 hours) from the initial order completion timestamp.
- First-Time Subscription: The guarantee applies to all first-time subscription plan purchases (3 Months, 6 Months, or 12 Months, including Multi-Screen plans).
- Technical Resolution Attempt: If you experience playback issues (such as app loading errors or buffering), you must allow our 24/7 WhatsApp or email support desk an opportunity to troubleshoot (e.g. providing an alternative server cluster, updating player buffers, or issuing an updated M3U playlist format). If the issue persists, your refund is approved immediately.
3. Situations Excluded From Refunds
While our refund terms are generous, refunds cannot be granted in the following scenarios:
- Requests submitted after the 7-day guarantee window has passed.
- Account terminations resulting from severe violations of our Terms & Conditions (such as unauthorized restreaming or public rebroadcasting).
- Issues exclusively attributable to inadequate local internet connectivity (e.g., your internet speed is below 10 Mbps or your ISP is experiencing total local outages).
- Purchases made through unauthorized third-party resellers or fraudulent duplicate chargebacks.
4. Step-by-Step: How to Request Your Refund
Requesting your refund takes less than 2 minutes:
- Contact Us on WhatsApp or Email: Reach out to our 24/7 WhatsApp desk at +212 615-364128 or email [email protected].
- Provide Order Verification: State your registered email address, order/transaction ID, and brief reason for cancellation.
- Instant Review & Processing: Our support agent will verify your order timestamp and initiate the refund back to your original payment method.
5. Payout Timelines by Payment Method
Once approved, refunds are credited back to the original method used during checkout:
- Credit & Debit Cards (Visa / Mastercard): Processed within 24 hours; funds typically appear on your banking statement within 2 to 5 business days depending on your issuing bank.
- PayPal: Credited to your PayPal balance within 12 to 24 hours.
- Cryptocurrency (Bitcoin / USDT): Transferred within 24 hours (transaction fees on the respective blockchain network may apply).
- iDEAL & Bancontact: Recredited within 1 to 3 banking days.
6. Free Trial Alternative
If you prefer testing our servers before making any financial commitment, you can claim our completely free 24-Hour Free Trial with zero credit card required. Simply contact our WhatsApp support desk to receive instant test credentials.
7. Contact Our Billing Department
For any questions or immediate billing support:
- WhatsApp 24/7 Billing Desk: +212 615-364128
- Email: [email protected]