1. Introduction & Overview
At LEMO IPTV ("we", "our", or "us"), accessible via lemoiptvv.us, we are committed to safeguarding the privacy, confidentiality, and security of our visitors and subscribers. This Privacy Policy describes how we collect, handle, store, and protect your personal information when you browse our website, request a 24-Hour Free Trial, or purchase an IPTV subscription.
By using our website or subscribing to our services, you consent to the data practices described in this policy. If you do not agree with any part of this Privacy Policy, please discontinue use of our site and services immediately.
Key Commitment: LEMO IPTV enforces a strict Zero-Log policy. We never inspect, record, log, or store your streaming browsing history, watched channels, video on-demand viewing choices, or destination IP addresses.
2. Information We Collect
We only collect the minimum amount of data required to provide, activate, and support your IPTV subscription:
- Account & Contact Information: When you place an order or contact customer support, we may collect your name, email address, and WhatsApp phone number to deliver your M3U playlist and Xtream Codes API login credentials.
- Transaction Data: When completing a purchase, our payment processors provide us with basic transaction confirmation details (such as order ID, date, amount, and payment status). We never have access to or store your full credit card number, CVV code, or banking passwords.
- Technical & Connection Logs: To maintain connection stability and prevent simultaneous connection abuse on single-screen accounts, our servers monitor active concurrent connections. These ephemeral connection counters reset automatically upon session termination.
3. What We Never Collect (Strict Zero-Log Policy)
Unlike traditional cable providers or surveillance-heavy networks, LEMO IPTV respects your digital sovereignty:
- We do NOT track what TV channels, sports events, or movies you stream.
- We do NOT keep logs of your online search queries or session duration.
- We do NOT sell, rent, monetize, or trade your personal data to data brokers, advertisers, or third-party marketing firms.
4. How We Use Your Information
Any information we collect is strictly used for the following operational purposes:
- Subscription Provisioning: Generating and delivering your unique IPTV server credentials, M3U URL, and electronic program guide (EPG) settings.
- Customer Support: Assisting you via WhatsApp or email with setup instructions, player app configuration, or troubleshooting.
- Security & Abuse Prevention: Enforcing package screen limits (e.g. 1 screen vs. multi-screen plans) to ensure fair server resource distribution and anti-buffer stream stability for all members.
- Service Updates: Sending critical server maintenance announcements or expiry reminders if requested.
5. Payment Processing & Data Security
All financial transactions conducted on LEMO IPTV are encrypted using bank-grade 256-bit SSL (Secure Socket Layer) encryption. Checkout transactions are processed through internationally recognized, PCI-DSS compliant third-party payment gateways (including Visa, Mastercard, PayPal, and verified cryptocurrency networks). We never store payment card credentials on our servers.
6. Cookies & Tracking Technologies
We use essential cookies and lightweight analytics (Google Analytics 4) to understand general website traffic trends, optimize page loading speeds, and maintain your cart session. You can manage or disable cookies at any time through your browser settings. For detailed information, please review our Cookie Policy.
7. Your Privacy Rights (GDPR & CCPA Compliance)
Depending on your location, you hold legal rights regarding your personal information:
- Right to Access: You may request a copy of any personal contact data we hold about your account.
- Right to Rectification: You may request correction of inaccurate contact or subscription details.
- Right to Erasure ("Right to Be Forgotten"): You may request complete deletion of your account credentials and contact details from our provisioning database at any time.
- Right to Object: You can opt out of any non-essential communications with a single click or message.
8. Third-Party Links & External Players
Our website and installation guides mention third-party applications (such as TiviMate, IPTV Smarters Pro, and IBO Player). These applications are developed and maintained by independent developers and are governed by their own respective privacy policies. We encourage you to review their terms when installing applications on your devices.
9. Contact Us Regarding Your Privacy
If you have questions, feedback, or wish to exercise your data privacy rights, please contact our Data Protection Officer:
- Email: [email protected]
- WhatsApp 24/7 Desk: +212 615-364128
- Official Website: https://lemoiptvv.us